AgentsPhase 3 — Build
Multilingual Customer Support Agent
Support volume is scaling faster than headcount; non-English markets are under-served and CSAT is sliding.
What we build
- 1Voice + text support agent with intent routing and warm handoff to human agents
- 2RAG over the knowledge base with fluency in English, Arabic, Hindi, and Swahili
- 3Real-time sentiment + escalation triggers visible to the team lead dashboard
Timeline
6–8 weeks
Price band
SMB $25k–$50k
Enterprise $80k–$200k
Sustainment
$5k–$18k / mo
Technology stack
Azure AI SpeechGPT-4oCopilot StudioAzure AI Search
Paired course
AI for Customer Service & Support
Functions
Ready to scope this PoC?
Book a 30-minute discovery call. We’ll write a fixed-scope, fixed-price proposal within 5 working days.